Resolve IT Issues Faster with Visual How-to Guides
Create visual, step-by-step guides in minutes and reuse them across hundreds of IT requests. Reduce ticket volume, resolve issues faster, and keep IT responses consistent..
Reduce IT Support Requests with Reusable Visual Guides
Create an IT support guide, instruction, or FAQ once and use it across hundreds of IT requests. Share how-to guides with employees via links or embed them in your help center and internal portals
Answering IT FAQs
With comprehensive, visual, and shareable answers in place, your IT support team can respond to employee questions quickly and consistently. Resolve common requests without rewriting the same explanations again and again.
Troubleshooting
Enable employees to resolve common IT issues on their own using a visual knowledge base. Equip IT support agents with step-by-step troubleshooting guides to diagnose and fix issues faster when escalation is needed.
Creating Standard Operating Procedures (SOPs)
Provides IT support teams with clear, standardized procedures for handling recurring incidents and service requests. Ensure consistent actions, faster resolutions, and confident execution across the team.
Creating Manuals
Reduce confusion and support tickets by helping employees navigate IT systems and use tools with ease. Visual manuals guide employees through software and processes, improving adoption and minimizing errors.
Create a Variety of Guiding Documents With MagicHow
Knowledge base
Standard Operating Procedures (SOPs)
User Manuals
Troubleshooting Guides
Create IT SupportDocumentation with MagicHow
With MagicHow, create IT documentation with how-to guides and user manuals in minutes. Use the same documentation across your help center, knowledge base, and internal portals to reduce support requests and enable employees to resolve common IT issues on their own.
Install MagicHow
Install MagicHow in your browser or on your desktop to start capturing processes across any software in minutes.
- Works in your browser
- Works on desktop (Mac & Windows)
- Works across any software
- Fast, simple, accurate
- Ready in minutes
Capture your process
Turn everyday work into documentation by capturing your process as you complete it.
- Creating guides while working
- Record any software process
- Turn actions into steps
- No manual writing needed
Save your capture
Save your recording, and MagicHow generates a clean, complete step-by-step guide from your actions.
- Turns actions into instructions
- Clean step-by-step output
- No steps missed
- One capture becomes documentation
Edit and customize
Quickly improve your guide with edits, AI polishing, and rich content like notes, links, videos, and diagrams.
- Add notes and tips
- Blur sensitive information
- Polish guides in minutes with AI
- Insert links and resources
- Add videos and diagrams
Share with your team
Share guides securely with your team, control access, embed in documentation, or export in multiple formats.
- Invite users to your workspace
- Keep knowledge centralized
- Send public access link
- Export PDF, Word, Markdown
- Control access rights
- Embed in your documentation
Automate the Creation of How-to Guides and Customer Manuals
MagicHow for IT Support teams
MagicHow helps IT support teams document FAQs. Record real IT support processes and turn them into visual step-by-step guides that employees and IT agents can use to resolve requests faster.
Get StartedUse MagicHow in the Largest Number of Industries
E-commerce
Healthcare
Education
Entertainment
Tourism
Information Technology
Transportation
MagicHow's Advantages for Customer Support
Save your time and energy by creating a single how-to guide or manual for thousands of customers. Use MagicHow to create training materials for your customer support managers.
Process Standardization
By creating instructions, you put everything in its place. Your customer support team follows processes in the most logical and productive way, adhering to fixed standards of service quality.
Automation
With MagicHow, you can forget about taking screenshots multiple times in a row. The tool will automatically create a guide, following your every step, recording it, and compiling slides into a comprehensive guiding document.
Errors Reduction
Since the key processes connected with using software and digital document workflow are standardized, your employees make fewer mistakes and tackle the tasks faster and more efficiently.
Performance Growth
By providing your employees with robust instructions, you help them focus on more creative tasks, some of which are vital for the company’s development. Besides, detailed guides leave less room for distraction.
Create IT Documentation That Powers Employee Self-Service
Got Questions?
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